Insurance Intermediary Information Document (IIID)

In accordance with Insurance Distribution Directive (IDD)

1. Status

E.A.C. Insurance Agencies & Consultants Ltd is an insurance intermediary registered under the Insurance Distribution Directive (IDD), Registration No. 5149. You may verify our registration via the official register of the Insurance Companies Control Service (ICCS) of Cyprus.

2. Advice & Basis of Recommendations

At E.A.C. Insurance Agencies & Consultants Ltd, we provide personalized insurance advice by assessing your specific needs to help you identify the right coverage.

For the delivery of our services, we choose to partner with Trust Insurance (Cyprus) Ltd, offering their specialized insurance products and solutions (without any contractual exclusivity obligation). Our recommendations are based on our in-depth expertise in this partner’s product portfolio.

3. Nature of Services

We provide advice on insurance intermediation. We assist you in identifying suitable insurance products from our partner insurance company, Trust Insurance (Cyprus) Ltd, and present options based on your individual requirements.

4. Remuneration

In relation to the insurance contract, we may receive remuneration in the following forms:

• Commission included in the insurance premium, paid by the insurance company
• Fee payable directly by the customer (if applicable)
• Other economic benefit (if applicable)

Where a fee is payable by you, we will inform you of the exact amount before the conclusion of the insurance contract.

5. Complaints Procedure

If you wish to file a complaint regarding our services, you may do so by contacting us at [email protected] or by telephone at +357 96 660 113.

Our complaints handling process is as follows:

• We will register your complaint within 3 business days of receipt and send you a written acknowledgment.
• We aim to provide an initial response within 15 business days.
• The maximum resolution period is 30 business days from the date of registration. If additional time is required, we will inform you in writing of the reasons for the delay.
• All complaints and related correspondence are retained for a minimum of 5 years.

If you are not satisfied with our response, you may refer your complaint to the Financial Ombudsman of Cyprus:

• Address: 13 Lordou Vyronos Avenue, 1096 Nicosia, Cyprus
• Phone: +357 22 848 900
• Email: [email protected]
• Website: www.financialombudsman.gov.cy

Filing a complaint does not affect your right to pursue legal action.

Notice: Telephone calls may be monitored or recorded for quality assurance and training purposes.

6. Important Notice

This document is provided for informational purposes only and does not override the terms of any insurance policy.