Policy on Cookies and Similar Technologies
Last updated: 1 August 2026 — version 2026-08-01
1. What Are Cookies
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, to remember your preferences, and to provide information to website owners. Cookies may be set by the website you are visiting ("first-party cookies") or by third-party services operating on that website ("third-party cookies").
2. Cookie Categories We Use
We classify the cookies used on our website into the following categories:
| Category | Description | Always Active |
|---|---|---|
| Strictly Necessary | Required for the basic operation of the website, such as remembering your consent preferences and enabling secure areas. The website cannot function properly without these cookies. | Yes |
| Preferences | Remembers optional display choices, such as your light or dark theme. This category does not enable the AI Assistant. | No |
| AI Assistant | AI Chat Assistant (Optional): Enables the digital assistant functionality. The AI assistant, its cookies and similar browser storage are enabled only after your explicit consent. The launcher notice identifies Botpress and asks you to select “I Understand & Proceed”. | No |
3. How to Manage Your Preferences
On your first visit, a cookie banner lets you accept all cookies, reject non-essential cookies, or customise your choices by category. You can change your mind at any time via Cookie Settings.
Preferences and AI Assistant are independent. You may remember display preferences without enabling the assistant, or enable the assistant without storing display preferences. If you withdraw AI Assistant consent, the site removes its AI acknowledgement and known bp:* browser data and reloads an active assistant so no further Botpress resources are used.
You can also control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking certain cookies may affect the functionality of this website.
4. Cookie List
The table below details the specific cookies used on our website:
| Cookie Name | Provider | Duration | Purpose | Category |
|---|---|---|---|---|
cmp_consent |
E.A.C. Insurance Agencies & Consultants Ltd (1st party) | Persistent (localStorage) | Stores your cookie consent preferences, consent ID, timestamp, and policy version. | Strictly Necessary |
cmp_pending_events |
E.A.C. Insurance Agencies & Consultants Ltd (1st party) | Until successfully transmitted (localStorage; maximum 25 events) | Temporarily queues consent evidence when the consent-logging service is unavailable. | Strictly Necessary |
popupLastShown |
E.A.C. Insurance Agencies & Consultants Ltd (1st party) | Persistent (localStorage) | Records when the information popup was last displayed to avoid showing it too frequently. | Strictly Necessary |
popupMinimized |
E.A.C. Insurance Agencies & Consultants Ltd (1st party) | Persistent (localStorage) | Remembers whether you minimised the information popup widget. | Strictly Necessary |
popupClosedThisSession, pageTransition |
E.A.C. Insurance Agencies & Consultants Ltd (1st party) | Browser session (sessionStorage) | Maintains temporary popup and page-navigation state during the current session. | Strictly Necessary |
theme |
E.A.C. Insurance Agencies & Consultants Ltd (1st party) | Persistent (localStorage) | Saves your light/dark mode preference so it is applied on future visits. | Preferences |
darkModeTransition |
E.A.C. Insurance Agencies & Consultants Ltd (1st party) | Until the next page loads (sessionStorage) | Maintains the selected theme colour during an animated page transition. It is used only with Preferences consent. | Preferences |
ai_disclaimer_acknowledged |
E.A.C. Insurance Agencies & Consultants Ltd (1st party) | Browser session (sessionStorage) | Remembers that you acknowledged the AI privacy notice for the current browser session. It is set only after AI Assistant consent. | AI Assistant |
hasOpenedChat |
E.A.C. Insurance Agencies & Consultants Ltd (1st party) | Browser session (sessionStorage) | Remembers whether the AI chat was opened so its prompt is not repeated. It is removed when AI consent is withdrawn. | AI Assistant |
bp:* |
Botpress (3rd party) | Session / Persistent | Used by the Botpress chatbot widget to maintain conversation state, user identity, and session continuity. | AI Assistant |
5. Contact
If you have any questions about our use of cookies, please contact us at:
Email: [email protected]